Secant Technology Subscription Support for SolidWorks is one of the best investments your company can make. Subscription service enables you to participate more actively as a member of the global community of SolidWorks users.

Subscription service provides:

• Access to the SolidWorks Customer Portal for "self-support" issues such as major software upgrades and service packs, comprehensive technical support, an extensive online Knowledge Base, service requests and enhancement requests.
• Exclusive 24-hour Web Access to our support site (support.secanttech.com), with access to service packs and downloads, as well as our online support request system with secure file uploads. As a subscription member you'll automatically receive notifications of a new service packs that become available.
• A Managed Customer Response System and toll-free hotline number to ensure rapid response to subscription customer support questions.
• A dedicated email address that routes to all Secant Technology Application Engineers.
• Application Expertise. Senior Application Engineers are available to provide expertise focused upon applying software to individual user needs. Our Application Engineers are Certified SolidWorks Professionals (CSWP), Certified SolidWorks Support Technicians (CSWST), and Certified SolidWorks Instructors (CSWI).
• Live Meeting "Live" On-line Support. Through a standard web browser, Secant Technology support personnel can assist users regardless of their location, and can remotely take control of the user’s SolidWorks session if necessary. Online support can significantly improve communication while troubleshooting remotely. It also allows sensitive data to remain securely within your network. We can also assist your IT department with network installation issues remotely.
• Secant Technology Support Forum a collection of valuable tip and tricks, software patch notifications and exlusive to subscription members extended learning modules for all our supported products.
• Subscription members also receive discounts off any regularly scheduled training courses.